Return & Refund Policy

Effective Date: July 2, 2026

Thank you for shopping with Myearthkart. Customer satisfaction is our priority, and we aim to provide a smooth shopping experience. Please read this Return & Refund Policy carefully before placing an order.

We accept return requests within 7 days from the date of delivery. To be eligible for a return, the product must be unused, in its original condition, and returned with its original packaging, tags, and accessories (if applicable). A valid order number or proof of purchase is required to process any return request.

Products such as personal care items, hygiene products, innerwear, customized or personalized items, gift cards, and products damaged due to misuse or improper handling are not eligible for return or refund.

If you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery by emailing myearthkart@gmail.com. Kindly include your Order ID along with clear photos or videos of the product so that our team can verify the issue. Once verified, we will arrange a replacement or process a refund, depending on the situation.

After we receive and inspect the returned product, we will inform you about the status of your refund. If approved, the refund will be processed to your original payment method within 5–7 business days. For Cash on Delivery (COD) orders, the refund will be transferred to your bank account or UPI account after successful verification.

Orders can be cancelled only before they are dispatched. Once an order has been shipped, it cannot be cancelled. If a customer refuses to accept a delivered order without a valid reason, applicable shipping charges may be deducted from the refund amount.

For returns involving damaged, defective, or incorrect products, the return shipping cost will be borne by Myearthkart. In all other eligible cases, customers may be responsible for the return shipping charges.

As Myearthkart operates on a dropshipping model, some products are shipped directly from our trusted supplier partners. Return approvals, replacements, and refunds are subject to product verification and supplier policies. We are committed to resolving all genuine concerns fairly and as quickly as possible.

If you have any questions regarding this Return & Refund Policy or need assistance with your order, please contact us at myearthkart@gmail.com.